Employee Growth and Development through Knowledge Management in the Global Environment: Effects on the Competitiveness of Firms in a Multinational Context

Michel Chalhoub


This paper analyzes the relationship between internal company initiatives that drive knowledge management, capacity development and innovation, on one hand, and the overall company performance on the other hand. We develop a framework that demonstrates how employee growth through knowledge management could be linked to company performance. The framework includes six managerial initiatives, (1) building intellectual capital by involving the employee in managerial decisions, (2) training and career path development based on multinational mobility, (3) stimulation of employee involvement in innovation and new product development (NPD) through organized research and development (R&D) (4) stability of employee tenure, retention, and sense of belonging through intellectual advancement (5) involvement of the employee in customer-centered practices and (6) external knowledge management across multinational offices and geographic markets.

Our analysis of primary data showed that initiatives (1), (2), (3), and (4), are positively and significantly correlated with company performance. The fifth component was not found significant, and the sixth was found negatively correlated. We conclude that these six drivers of human development be considered by senior management to foster individual growth and support organizational performance.


knowledge management , globalization , multinational operations , career path and rotation programs , company performance , intellectual capital , senior management initiatives and drivers.

Full Text: